Reference
Glossary
The words Paladin uses, in plain English.
What Paladin prepares before a call from everything on file: résumé, LinkedIn, notes, and the job description. It appears in the Call Console under Prep and Script.
Call Console
Section titled “Call Console”The screen that opens in a new tab when you launch a call. It shows the live transcript and the AI’s suggestions.
Display name (caller ID)
Section titled “Display name (caller ID)”The name candidates see when you call them. Change it in your Profile.
Fit score
Section titled “Fit score”A percentage showing how well a candidate matches a job’s requirements, based on everything on file.
General Call
Section titled “General Call”A call that isn’t about one specific job. Paladin still transcribes it and writes a summary.
Hiring manager
Section titled “Hiring manager”The person at the client (or in your company) who owns a job and receives your candidate reports.
Job (or Role)
Section titled “Job (or Role)”A position you’re recruiting for. Teams that recruit for their own company see Roles instead of jobs.
Job provider (or Division)
Section titled “Job provider (or Division)”The client company a job comes from. Teams that recruit for their own company see Divisions.
Opportunity
Section titled “Opportunity”One candidate being considered for one job. A candidate can have several opportunities, one for each job.
Paladin Dialer
Section titled “Paladin Dialer”The phone app you use to place calls through Paladin. Install it.
Paladin number
Section titled “Paladin number”Your business line. Calls to it ring your own phone, and calls you start from Paladin or the Paladin Dialer show it as the caller ID.
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