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PaladinPaladin Recruiter Help

Calls

Call a candidate

From the candidate's page to a transcribed, summarized call.

Start the call from the candidate’s page, and Paladin does the rest. It rings your phone, connects you to the candidate, shows the transcript and suggested questions while you talk, then writes the summary onto the candidate’s record.

  1. Open Candidates and select the candidate.
  2. Select Call Candidate.
  3. Under What is this call about?, choose the job you’re calling about. Each job shows the candidate’s fit score and where they are in the process. If the call isn’t about one job, choose General Call.
  4. Under Call from, check the phone next to From. That’s the phone Paladin rings for you. To use a different one, select the arrow next to the button and pick it under Switch calling number.
  5. Select Launch Call Console. The Call Console opens in a new tab.
  6. Your phone rings. Answer it, and Paladin calls the candidate and connects you. The candidate sees your Paladin number.

What happens next

Section titled “What happens next”

The status at the top of the Intelligence panel shows Waiting for audio until the candidate picks up, then Live while Paladin listens. See Use the Call Console for what each panel shows.

Hang up on your phone when you’re done. Closing the Call Console tab doesn’t end the call; it only stops showing it. After the call, the summary is filed on the candidate’s record, under the job you chose. See After the call.

If something goes wrong

Section titled “If something goes wrong”
  • The dialog says “No phone number configured.” Select Set Up Phone and add your number, then try again.
  • You see “Candidate has no phone number on file.” Add a phone number to the candidate’s record, then try again.
  • No new tab opens. Your browser blocked it as a pop-up. Allow pop-ups for Paladin in your browser, then select Launch Call Console again.
  • Your phone never rings. Check the number next to From. If it’s wrong, pick another under Switch calling number, or fix it in your Profile. Then select Launch Call Console again.
  • You see “Failed to start call. Check your phone settings.” Open your Profile and check that your phone number is right, then try again.
  • The console stays on “Waiting for audio.” The candidate hasn’t picked up yet, or you didn’t answer when your phone rang. Hang up and launch the call again.
Section titled “Related”