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PaladinPaladin Recruiter Help

Calls

Use the Call Console

The transcript, live suggestions and your brief, in one tab.

The Call Console shows a call while it happens: what’s being said, what Paladin makes of it, and the brief it prepared. You talk and hang up on your phone. The console has no buttons to dial or hang up, and closing it never ends the call.

  1. Check the status at the top of the Intelligence panel. It shows Waiting for audio until the call connects, then Live once Paladin hears you talking.
  2. Follow the conversation under Live Transcript. Each line shows who spoke and how far into the call it was.
  3. Watch Intelligence for cards. Each card is one topic of the conversation: notes collect under its heading, and Ask about lists questions to ask next, newest on top.
  4. To have Paladin explain what was just said, select Explain that. The answer appears as a card titled You asked.
  5. On a call about a job, use Script for the opening, the questions and the close. Use Gaps & Questions for the gaps to probe and the questions you must ask, and tick them off as you go.
  6. On a General Call, check Details. Names, numbers and dates collect there as they’re said.
  7. Hang up on your phone when you’re done.

Job call or General Call

Section titled “Job call or General Call”
Call about a job General Call
Left panel Script and Gaps & Questions, from the brief Details, filled in as you talk
Intelligence Topic cards and suggested questions Topic cards, plus We said we’d (what you promised) and They want (what they asked for)
Scores Consistency, Specificity and Communication, after the first couple of minutes None

The menu next to Explain that shows which kind of help is running: recruiter for a job call, summary for a General Call. You can switch it for this call, but a General Call has no brief for Recruiter to work from.

What happens next

Section titled “What happens next”

When both of you have hung up, the status shows Call ended. Paladin keeps listening for a few seconds to finish its notes, then shows All analysis captured. You can close the tab.

Paladin then writes the call summary. See After the call.

To write a report for the client from this call, select Generate Report at the top. It opens in the web app. If the call is still going, Paladin asks first, because the transcript isn’t complete yet.

If something goes wrong

Section titled “If something goes wrong”
  • The status stays on “Waiting for audio.” The call hasn’t connected yet. Answer your phone when it rings. If it never rang, close the tab and launch the call again from the candidate’s page.
  • Explain that is gray. It works only while the call is on, and one question at a time. While Paladin is answering, the button reads AI responding….
  • You see “Call intelligence is temporarily unavailable.” The cards have paused. Keep talking; the transcript keeps running, and the summary after the call doesn’t depend on the cards.
  • Script and Gaps & Questions are empty. The call was launched as a General Call, so there’s no brief. Next time, choose the job under What is this call about?
Section titled “Related”